Refund policy

Returns & Refunds Policy

Customer satisfaction is a priority at VÈRN. If you are not satisfied with your purchase, you may request a return and refund under the terms below.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unworn and unused.
  • The original packaging, including the box and pouch, must be included.
  • For diamonds, the original grading report or certificate must be included.
  • Product tags must remain attached.

3. Non-Returnable Items

  • Engraved or custom-made items
  • Items showing signs of wear
  • Diamonds returned without the grading report
  • Items damaged or altered through customer fault

4. Return Process

  1. Request a return: Contact us through the Contact page and include your order number and reason for the return.
  2. Receive approval: We will confirm whether the return is approved and provide return-shipping instructions within one to two business days.
  3. Send the item: Pack the item securely and ship it according to the instructions provided.
  4. Inspection and refund: We will inspect the item within three to five business days after receipt and issue the refund to the original payment method.

5. Return Shipping

  • Defective or incorrectly shipped items: VÈRN covers return and replacement shipping.
  • Change-of-mind returns: The customer is responsible for return-shipping costs.

6. Refund Processing

  • Approved refunds are issued to the original payment method after inspection.
  • Credit cards: Allow three to seven business days, depending on the card issuer.
  • Bank transfers and digital wallets: Allow two to five business days.

7. Exchanges

  • Size exchanges: One complimentary size exchange is available within 30 days of receipt.
  • Exchange for another item: Return the original item and place a new order.

8. Damaged or Defective Items

If an item arrives damaged or has a manufacturing defect, contact us through the Contact page with photos within seven days of receipt. Once confirmed, we will provide a complimentary replacement or a full refund.